Shipping Policy
Everything you need to know about how and when your NUKO Pets order reaches you.
Processing time
Orders are checked and dispatched within 1-3 business days of purchase. You receive a tracking number by email as soon as your parcel is on its way.
Delivery times
Estimated delivery once the parcel has been dispatched:
- United States: 7-14 business days
- Spain and the rest of Europe: 7-14 business days
- Rest of the world: 10-20 business days
Business days exclude weekends and public holidays. Peak periods such as Black Friday, Christmas and Chinese New Year, along with customs checks and carrier delays, can extend these windows. We would rather tell you that up front than surprise you later.
Shipping cost
Free worldwide shipping on every order, with no minimum spend. The price you see at checkout is the price you pay us.
Where your order ships from
NUKO Pets products are dispatched directly from our manufacturing partner's warehouse in mainland China. Cutting out the traditional retail chain is what lets us keep our prices well below what you would pay in a pet shop.
Customs and import charges
Depending on your country, your order may be subject to import duties, VAT or handling fees charged by your local customs authority. These charges are not included in our price and are the responsibility of the customer. Thresholds and rules change often, so please check the current rules for your country if you are unsure.
Tracking your order
Every order ships with tracking. You receive a link by email once your parcel is dispatched, and you can also check the status on our Track Order page. Tracking can take 3-5 business days to show its first scan. That is normal and does not mean anything is wrong.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. If you spot a mistake, contact us within 24 hours of ordering and we will fix it before dispatch. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you confirm the correct address.
Order not arrived?
If your order has not arrived within 30 business days of dispatch, contact us and we will either reship it or refund you in full.
Questions
Get in touch through our Contact page and a real person will answer. See also our Return Policy.