Política de reembolso
We want you and your pet to love your NUKO Pets order. If you do not, you have 30 days from the delivery date to request a return.
Eligibility
- The item must be unused, in its original condition and in its original packaging.
- Requests made more than 30 days after delivery cannot be accepted.
- Gift cards and clearance items are final sale.
How to start a return
Email us at fabioangelgf21@gmail.com with your order number and a photo of the item. We reply within 24 to 48 hours with return instructions and the return address. Items sent back without requesting a return first cannot be accepted.
Damaged, defective or wrong items
Please inspect your order as soon as it arrives. If the item is damaged, defective or not what you ordered, contact us within 7 days of delivery and we will send a replacement or issue a full refund at no cost to you. This does not affect your statutory rights under the legal guarantee of conformity.
Refunds
Once your return is received and inspected we will let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer it may take additional time for the money to appear on your statement. If more than 15 business days have passed since your refund was approved, please contact us.
Return shipping
Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective or incorrect, in which case we cover them.
European Union customers
If your order is shipped to the European Union you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, in addition to the 30-day policy above.
Contact
NUKO Pets - fabioangelgf21@gmail.com - +34 623 13 51 20